Customer Testimonials

"I absolutely could not be happier with my engagement ring. I've never made a serious jewelry purchase before and both you and Lillian made the whole process so easy. The clear, well-organized pictures of so many styles on your website were wonderful to see and my ring looks exactly like the one I selected online. The stone is gorgeous and looks much larger after being set. The style is just what I hoped for from your "vintage" collection- it looks very art deco. Thank you for everything!’ – Loryn Sotsky Bayonne, NJ

"I received my ring yesterday afternoon and it’s beautiful! Thank you so much for your diligence in helping select my replacement ring. I think I like it better than the original! Although I will never tell my husband that part! Thanks again." -- Cindy Slimak, Medina OH

"I just want you to know that Neil Diamonds did a FANTASTIC job helping us replace my diamond. We have used the same jeweler for the past 16 yrs., and my husband and I were very hesitant to use someone else. However, Lillian and Howard Horn did a marvelous job, and far exceeded our expectations. They were prompt, courteous and informative. They answered all of our questions, and we felt very comfortable putting my ring in their hands. The way the appraisal was written/presented was terrific as well." – Jane Eurbanks Charlotte, NC

Safeco Insurance

"I was amazed by the service of this company. They kept in constant contact with me throughout the replacement period. Neil Diamonds provided a very quick turnaround time which was wonderful. I was pleased with the quality of my diamond earring replacement, it was be beautiful! I would definitely recommend them to anyone else who loses one earring from a pair." – Virginia A. Wagner St. Marys, GA

Allstate Insurance

"As you can imagine, I was so upset to learn that my engagement ring cracked. I had no idea what could have happened. The day after I filed an insurance claim, Howard Horn from Neil Diamonds called! My husband and I were not quite sure what to expect from the process, but Howard and my adjuster made everything easy. Howard came to our home several times until we were completely comfortable with the stone we chose. We were exceptionally pleased with Howard's work and would definitely refer friends and family to Neil Diamonds. We would also contact him for any future jewelry needs we may have." -- Allison Wacker NYC, NY

Travelers Insurance

"Regarding my claim for the missing diamond stud earring, I would like to say that this matter was handled quickly, professionally and to my complete satisfaction. Lillian Horn kept me informed and I felt completely assured that there would be a successful process for this loss. I used the Express Mail service and have the utmost confidence in Neil Diamonds." -- Dianne Garavaglia Broken Arrow, OK

Central Mutual Insurance

"Thank you for beautifully replacing the missing diamond and restoring my engagement ring to its prior condition, it's lovely. I can't believe you were able to locate an old, mine-cut stone just like my original. The decision to work with a jeweler who was unknown to us and hundreds of miles away, was made with some trepidation. We needn't have worried: not only are we more than pleased with the final product, we also appreciate the fact that we were constantly kept informed. Your Express Mail service for shipping was really fast and reliable. I've already recommended Neil Diamonds to a colleague." -- Jan Rubin Burke, Virginia

Liberty Mutual

"Howard Horn from Neil Diamonds drove out to our home in Montauk, NY, and he came well-prepared with many stones and rings to choose from. His knowledge and expertise was beyond anything that I had experienced with other jewelers. I was thrilled that he was able to reproduce my intricately-designed engagement ring with matching wedding bands so precisely from a picture! Then Neil Diamonds mailed it to me for approval and to my delight it is the best I have owned." --Marge Daunt, The Villages, FL

Allstate Insurance

"I was very happy with the service of Neil Diamonds. Both Howard and Lillian Horn were very friendly and helpful with the replacement of my diamond ring." -- Sandra Mitchell, Dewey, AZ

Central Insurance

"Thank you for referring me to Howard Horn of Neil Diamonds. After I chose a center stone that was equal in value, color and clarity to what I had lost, I decided to purchase a new platinum setting from Neil Diamonds too. Howard was patient, pleasant and knowledgeable, and reassured me that the new setting was strong as well as valuable. The new diamond is laser inscribed -- another "secure factor" in insuring a valuable gem. My new diamond ring is gorgeous. I wear it with pride." -- Linda Porter, Bergenfield, NJ

Encompass Insurance

"We had no idea how easy this process would be. Howard Horn and Lillian Horn couldn't have been more courteous. They walked us through the diamond selection process and helped us pick out the perfect stone and setting. They were friendly and patient. They never rushed us and treated us like we were their #1 customers." -- Harry and Adele Conti, Clifton, NJ

Encompass Insurance

"I met Howard Horn during lunchtime just a few blocks from my office. I had lost a diamond earring, so he helped me select a new matching certified stone. Later that same afternoon, I met Howard again at the Neil Diamonds NYC location and was pleasantly surprised that he had re-set my existing earring and new one into brand new settings. I couldn't believe my new earrings were ready in a couple of hours, and without disturbing my day at work. Fabulous job, Neil Diamonds...very easy and convenient!" -- Judith Groves, Cold Spring, NY

Travelers Insurance

"I just wanted to thank you for the excellent service I received when you recently replaced my diamond ring. I was, at first, a bit dubious about dealing with a company where I couldn't see the people or the products in person. Only one phone call later, I felt perfectly comfortable. It was obvious that the people in your company were knowledgeable and professional. Then I received my ring!! It is honestly one of the most beautiful rings I've ever seen. I never dreamed I would be wearing a ring of this quality and beauty. It simply sparkles." -- Deb Sferrazza, Bedford, NH

Peerless Insurance

"I want to share the positive experience we had with Neil Diamonds when I lost the diamond in my engagement ring. Mr. Howard Horn was very responsive, professional, and handled the arrangements in a very timely manner. I met Howard at their NYC office when we were visiting from our home in Florida. By the end of our stay, Howard delivered a new ring! The stone was gorgeous and I even upgraded to a new setting which I love. We couldn't be more satisfied." -- Gina and Andrew Krinsky, Sarasota FL

Encompass Insurance